Privacy Policy
Effective Date: September 14, 2026
AKSTARCO (“AKSTARCO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request a quotation, place an order, or purchase our products and services.
AKSTARCO is a custom-design and personalized-gift business based in Durham Region, Ontario, Canada. We create customized products including shirts, mugs, tumblers, tote bags, frames, keychains, personalized gifts, accessories, and other custom-designed products.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with AKSTARCO, we may collect information such as:
Your name
Email address
Telephone number
Billing and delivery information
Pickup or delivery details
Product and order information
Customization details and preferences
Images, logos, artwork, names, messages, or other files you provide for customization
Information submitted through quotation, contact, or order forms
Communications between you and AKSTARCO
Payment-related information required to process your order
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and customer requests
Prepare quotations and estimates
Process and fulfill orders
Create and personalize your products
Arrange delivery or pickup
Communicate with you about your order
Confirm design details and obtain approvals
Process payments and transactions
Provide customer service and support
Improve our products, services, and website
Maintain business and transaction records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where permitted and where appropriate consent has been provided
3. Customer-Provided Designs and Images
When you provide AKSTARCO with photographs, logos, artwork, names, messages, or other materials for customization, we use those materials for the purpose of fulfilling your requested order or service.
You are responsible for ensuring that you have the necessary rights, permissions, or authorization to provide materials that you ask AKSTARCO to reproduce, modify, print, or otherwise use.
We may retain order-related design files and information for legitimate business, recordkeeping, customer-service, or legal purposes.
4. Sharing of Personal Information
AKSTARCO does not sell or rent your personal information to third parties.
We may share information when reasonably necessary to operate our business, including with:
Payment processors and financial service providers
Website, hosting, communication, or technology service providers
Delivery or shipping providers
Professional service providers assisting our business
Service providers that help us operate, maintain, or improve our website
Government authorities or other parties where required or permitted by law
Third-party service providers may have their own privacy policies governing information they collect or process.
5. Payments
Where online or electronic payment services are used, payment information may be processed by the applicable third-party payment provider.
AKSTARCO does not intentionally retain complete payment-card information such as full credit-card numbers or security codes unless specifically required and lawfully permitted.
Customers should review the privacy and security policies of the payment provider used for their transaction.
6. Website Cookies and Analytics
Our website may use cookies or similar technologies to help operate the website, remember preferences, understand website traffic, and improve the customer experience.
Third-party services used on our website may also use cookies or similar technologies according to their own policies.
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Communications
If you contact AKSTARCO through our website, email, telephone, social media, or another communication method, we may retain the communication and related information so that we can respond to your request, provide customer service, maintain appropriate business records, and fulfill orders.
AKSTARCO’s primary business contact email is:
8. Marketing Communications
If you receive marketing communications from AKSTARCO, you may unsubscribe where an unsubscribe option is provided.
You may also contact us to request that we stop sending promotional communications, subject to applicable legal requirements and legitimate business communications such as order confirmations or important service-related messages.
9. Protection of Personal Information
AKSTARCO takes reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, or alteration.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured communication methods unless specifically requested and appropriate safeguards are available.
10. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, meeting accounting requirements, and complying with applicable laws.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
11. Children’s Privacy
Our products and services may be purchased for people of all ages; however, our website is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or guardian.
If you believe that a child has provided personal information to us inappropriately, please contact us.
12. Third-Party Websites and Social Media
Our website may contain links to or integrations with third-party websites, platforms, or social-media services.
AKSTARCO is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.
13. Accessing or Correcting Your Information
You may contact AKSTARCO to ask about personal information we hold about you or to request correction of inaccurate information, subject to applicable legal requirements and reasonable verification of your identity.
Please contact:
Email: akstarco25@gmail.com
14. Changes to This Privacy Policy
AKSTARCO may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.
When we make changes, we may update the Effective Date shown at the beginning of this policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how AKSTARCO handles personal information, please contact us:
AKSTARCO
Durham Region, Ontario, Canada
Email: akstarco25@gmail.com
AKSTARCO — Where Creativity Meets Personalization.